New look for tourism ‘favourite’
Keswick Information Centre is undergoing a ‘make-over’ from next week to improve the customer service and retail experience offered to its thousands of customers.
Due to the extent of the £40,000 refurbishment the Lake District National Park Moot Hall centre will have to close its doors to the public from Tuesday 15 January until its re-opening with a smart new look on Monday 4 February.
LDNPA Information Services Project Manager Olivia Clarke said it was unfortunate that the popular and busy centre could not have remained open during the works and apologised for any inconvenience. But incorporating the current two-floors of trading into just a single ground floor operation was quite a substantial project.
“We are doing the work at one of our quietest times of the year, but I appreciate there will be some disruption. However by improving our retail and bookings offerings, we hope to increase our annual income to help offset the running costs of the centre and secure its long term future.
“We fully believe that Information Centres are an integral part of both the local and visitor communities. These changes will make better use of the retail space and improve the vital service we offer in Keswick,” she added.
Adventure Capital and accommodation booking sservices currently carried out on the first floor at Moot Hall will be brought downstairs and incorporated into the more dynamic retail service.
The LDNPA’s information centre at Bowness Bay on Windermere will also undergo a reorganisation before spring.